Covid19 and Vaccination Status
We take the health and safety of our employees and customers very seriously, however the U.S. Equal Employment Opportunity Commission (EEOC) states that an employee's vaccination status is considered medical information and must be kept confidential. Because of this law, we are NOT allowed to reveal their vaccination status.
Payments for Services & Refunds
2 Girls 1 Mop Terms and Conditions is provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. A valid credit card/debit card must be on file in order to schedule services. We currently utilize Stripe and Square to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will try and process the credit card number on file. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment and you will be charged a cancellation fee.
2 Girls 1 Mop gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to 2 Girls 1 Mop. Should a check be returned, a $ 35.00 Returned Check Fee will be added to your account. 2 Girls 1 Mop does not accept post dated checks.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate.
Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event a payment arrangement was made and an invoice was sent, 2 Girls 1 Mop may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Skipped Cleanings, Cancellations, & Lockouts
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service may increase your rate. Normally, this will result in an initial cleaning fee based on your homes size for anything more than 6 weeks in between services.
A cancellation fee will also apply if you do not cancel at least 48 hours in advance.
If you need to cancel or reschedule your cleaning service, please give us at least 48 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 48 hours before your scheduled cleaning day. A fee up to the full price of the cleaning will be applied to all accounts that are not cancelled or rescheduled at least 24 hours before your scheduled cleaning time. A "lockout" is defined as us not being able to access the home during your scheduled cleaning time due to no one being home, key not being left out, door code not working, etc. A lockout is subject to the full price of your scheduled cleaning. Bookings that are cancelled due to violations of our terms of service are also subject to the full price of the cleaning.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases 2 Girls 1 Mop from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if 2 Girls 1 Mop may have caused the need for repair or replacement
a). We do not climb higher than a 2-step ladder
b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, clogged toilets, human/animal excrement, dirty diapers, dirty underwear, etc).
d). We do not clean electronic devices such as tv's, stereos, computers, etc.
e.) We do not clean the exterior of windows
f.) We do not clean plastic contractor grade blinds due to how fragile they are. These types of blinds are considered throwaway items and should be replaced once they become soiled.
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At 2 Girls 1 Mop, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas.
Entry to Homes
2 Girls 1 Mop has three different options to choose from so that your cleaners have entry into homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases 2 Girls 1 Mop from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued
2 Girls 1 Mop reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
When entering into an agreement for services with 2 Girls 1 Mop, you agree not to solicit for hire any staff member introduced to you by 2 Girls 1 Mop for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to 2 Girls 1 Mop immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated.
Occasionally we like to take before and after pictures of your home. Interior pictures will be for reference only. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. We may use interior pictures of your home for advertising purposes. These pictures will not show any personal property, they will only show general home items such as tubs, sinks, toilets, stove tops, counters, etc. No personal identifying photos will be used for advertising purposes without your consent. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, etc. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials
(information or software) on 2 Girls 1 Mop's web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on 2 Girls 1 Mop's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by 2 Girls 1 Mop at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on 2 Girls 1 Mop's web site are provided “as is”. 2 Girls 1 Mop makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, 2 Girls 1 Mop does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall 2 Girls 1 Mop or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on 2 Girls 1 Mop's Internet site, even if 2 Girls 1 Mop or a 2 Girls 1 Mop authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on 2 Girls 1 Mop's web site could include technical, typographical, or photographic errors. 2 Girls 1 Mop does not warrant that any of the materials on its web site are accurate, complete, or current. 2 Girls 1 Mop may make changes to the materials contained on its web site at any time without notice. 2 Girls 1 Mop does not, however, make any commitment to update the materials.
2 Girls 1 Mop has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 2 Girls 1 Mop of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to 2 Girls 1 Mop's web site shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.